Refund policy

Return & Refund Policy

Kesariya Spices and Dry Fruits | Aharmantra.com

At Aharmantra.com, customer satisfaction is our top priority. However, due to the nature of our products, returns and refunds are subject to the following terms:

1. Eligibility for Return

Products are eligible for return only if:

  • They are delivered with an expired date, or

  • The expiry date is within the next 30 days from the date of delivery.

Replacements are offered only if the wrong product has been delivered to the buyer.

2. Return/Refund Window

  • Customers must raise a return or refund request within 3 days of receiving the order.

  • Requests raised beyond this window will not be entertained.

3. Return Process

  • If reverse pickup is available in your area, we will arrange it from our end.

  • If reverse pickup is not available, the buyer must return the product via any standard courier service.

  • We will arrange a reverse pickup, if not available, we will reimburse you for the return shipping costs.

4. Conditions for Return

  • Returned items must be in seal-packed, unused condition.

  • Products that have been opened, tampered with, or consumed will not be eligible for return or refund.

5. Damaged or Defective Items

  • If a product is received in damaged or defective condition, a replacement will be processed within 3 business days of receiving the returned item.

6. Refunds

  • In case of a refund, the amount will be credited back to the customer’s account within 3–4 working days after we receive the returned item and it passes Quality Check (QC).

7. Non-Returnable Items

We do not accept returns or replacements if:

  • The buyer changes their mind or no longer requires the product.

  • The return does not meet the eligibility criteria mentioned above.

Need Help?
📞 Contact us on: +91-9108163406
📧 Email: support@aharmantra.com

We’re here to assist you and ensure a smooth experience with Aharmantra.com.